Leeds Federated Housing Association (LFHA) is a registered social landlord providing 4,000 homes in Leeds, Harrogate and Wakefield.

Leeds Federated required a CRM application capable of displaying a comprehensive view of their customers (tenants) using information drawn from a number of disparate databases and able to record, view and manage details of all communications with their customers.

Breeze IT’s successful response to the tender was for a bespoke web based application utilising Microsoft’s Silverlight technology,

alongside ASP.NET and SQL Server 2005 which enriches the user journey and specifically allows the user to manage several customers’ records simultaneously.

Great care was taken throughout the analysis and development to ensure that all information is retrieved quickly, is easily accessible and that the most important information is always on view.

The results of our work are a cost effective, feature rich, fully integrated application that is designed around Leeds Federated’s specific business processes – and a delighted customer. We believe the alternative would be an expensive, slow and cumbersome off-the-shelf package that would require highly compromised, inefficient business processes to be designed to fit around it.

Testimonial - What our client says:

"I have found Breeze very good at getting involved with the numerous developments we’ve done in the last five years. Specifically their ability to help guide the functional specification in order to deliver a system that is fit for its purpose. For example the latest project CRM developed in Silverlight is a great example where numerous idea from Breeze helped the system to become really successful. The level of success here is reflected by what the users of the system say.
The after sales support is second to none. Any issues are being resolved usually pretty much immediately after the call is logged and because the support is provided by the people who wrote the software, there are no knowledge gaps and or delays in either fixing the problem or rolling back to previous version. Upgrades are usually completed outside of “core” working hours at no extra cost, thus reducing system down time.
Breeze are a professional software development company and I would be only happy to recommend their services to anyone who is looking for a solid software business solution." - Lukas Bisek, Head of IT, LFHA

Customer, relationship and contact management within a dynamic, web based CRM has never been so easy.
For FREE, NO OBLIGATION advice regarding any of your software or database requirements, call us on 0115 9877690 or e-mail us at freeadvice@breeze-it.com.