Housing Management System & CRM
Unipol were finding that their trusty old Microsoft Access system was becoming less user friendly and beginning to show its
age, no longer fully meeting the needs and demands of their evolving business processes.
They clearly recognised that to meet the future needs of their business operations they needed to
invest in a new Housing Management System, one which more efficiently managed many of their core
business operations – Property Management, Contract Management, CRM and Repairs Management.
Unipol were introduced to Leeds Federated Housing, who demonstrated their own bespoke system and
they immediately saw the potential of a bespoke system, not only to meet their immediate needs, but
also as a basis for future developments. An off-the-shelf package was just not a viable option if
they were to have a system with the functionality and integration they needed.
Our Approach
Unipol awarded Breeze IT with a contract to develop a bespoke Housing Management system, built using a similar Silverlight
and SQL Server technology to the Leeds Federated approach.
Whilst the Unipol system requirements shared many of the same characteristics, their new system
was an entirely bespoke development, designed around Unipol's specific (and quite complex) business
processes.
The challenge was to migrate Unipol's existing Microsoft Access database into a single user-friendly,
web based application enabling them to efficiently manage their property portfolio, contracts, repairs
and customer relationships.
The Results
Following the launch of their new system, feedback from Unipol has been extremely positive.
Each of the application's functional areas have been fully integrated, providing a logical and intuitive
user interface, to a degree which would have been impossible using an off-the-shelf package with
the budget available.
Not only have we developed a new state-of-the-art central database for Property Management, Contract
Management, CRM and Repairs Management, we found that during the life of the project development
that we were able to help Unipol refine many of their businesses processes which quickly resulted
in a number of significant efficiency gains.
A great result....and a solid, robust system to support the future work of Unipol.